Become a New Patient - Trusted Primary & Urgent Care

NOVA Patient Care

Become a New Patient

Richmond Hwy, Alexandria Kingstowne, Alexandria Old Town, Alexandria Crystal City, Arlington Pentagon City, Arlington Falls Church Woodbridge Haymarket Fredericksburg

Welcome to Nova Patient Care – A Guide for New Patients

We’re excited to welcome you to Nova Patient Care! To ensure a smooth and hassle-free experience, please review the following steps before your visit.

Step 1: Get Started as a New Patient

Forms are available in the Patient Portal. If you haven’t completed them before your visit, you’ll need to do so at check-in.

Tip: Save time and avoid unnecessary delays by completing pre-registration in advance using our Advanced Check-in link sent via email and text. This streamlines check-in and allows our team to prepare for your visit!

Step 2: Plan Your Arrival

Find Your Nova Patient Care Location

Arrive Early for Check-In

Please arrive 15 minutes before your scheduled appointment to complete registration.
If you haven’t completed pre-registration, you’ll need to fill out forms upon arrival.

Step 3: Prepare for Your Visit

What to Bring to Your Appointment

Insurance Card (if applicable)
Valid Photo ID (driver’s license, passport, or government-issued ID)
List of Current Medications (including dosages)
Office Co-Pay (if required by insurance)
Any Previous Medical Records (lab results, imaging reports, treatment history, ER discharge papers)

Tip: Bringing these documents ensures your provider has a complete medical history.

Running Late or Need to Reschedule?

If you’re running more than 10 minutes late, please call our office immediately. While we will do our best to accommodate you, wait times may apply, or we may need to reschedule to keep appointments running smoothly.

If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid a no-show fee.
Important: Repeated no-shows may impact your ability to schedule future appointments.

Step 4: Review Office Policies

To ensure transparency and a smooth experience, please review our office policies:

Frequently Asked Questions (FAQ)

What if I forget to complete pre-registration before my appointment?

No problem! You can complete it at the clinic, but please arrive at least 15 minutes early to allow time for check-in and paperwork.

How early should I arrive for my appointment?

We recommend arriving 15 minutes before your scheduled appointment time to complete check-in and any remaining paperwork.

Do I need a referral to see a provider?

No, you do not need a referral for primary care, immediate care, or chronic disease management. However, if your insurance requires a referral for a specialist, please confirm with your provider in advance.

Can I walk in without an appointment?

Yes! Walk-ins are welcome for urgent care and immediate needs. However, availability may be limited, as scheduled appointments are prioritized and may be seen before walk-in patients. To minimize wait times, we strongly recommend scheduling an appointment for routine checkups and follow-ups. If no walk-in slots are available, we may need to reschedule your visit or refer you to another facility for timely care.

📞 Need urgent care? Call us at 703-348-9111 to check real-time availability before coming in.

What should I bring to my appointment?

Please bring the following:

✔ Insurance card (if applicable)

✔ Photo ID (driver’s license, passport, or government-issued ID)

✔ List of current medications (including dosages)

✔ Office co-pay (if required by your insurance)

✔ Any previous medical records, specialist notes, or ER discharge papers

What insurance plans do you accept?

We accept most major insurance providers, including:

Aetna
Cigna
UnitedHealthcare
Blue Cross Blue Shield
Medicare
Tricare

📞 If you have questions about your specific plan, call us at 703-348-9111.

What happens if I’m running late for my appointment?

If you are running more than 10 minutes late, please call us immediately. We will do our best to accommodate you, but wait times may apply, or we may need to reschedule.

What is the cancellation and no-show policy?

If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid a no-show fee. Repeated no-shows may impact your ability to schedule future appointments.

Can I bring a family member or caregiver with me?

Yes! You are welcome to bring a support person if needed for assistance, translation, or comfort during your visit.

How can I access my medical records and test results?

You can access your medical records, test results, and appointment history through our secure Patient Portal. If you haven’t signed up yet, you can register here